Resumé

Work History

Apr 2014 to Mar 2016
Senior Support Administrator
OnShore Development
Chicago, IL

Install and support the WebCheckout web application, an inventory management and checkout system. Maintain company infrastructure, both physical and virtual. Mentor junior staff members. Build a rapport with new and existing client base.

  • Troubleshoot end user issues
  • Deploy and support hosted clients
  • Automate, document, and improve deployment process
  • Improve support tools
  • Manage company infrastructure and all hosted client servers.

Apr 2013 to Apr 2014
System Administrator
DRH Internet
Schneider, IN

Installed and supported GreenArrow MTA, a proprietary mail transport agent based on qmail as well as GreenArrow Studio 3 and Studio 4 mail list managers. Improved internal automation and monitoring.

  • Troubleshoot end user issues
  • Deploy and support hosted clients
  • Automate deployments
  • Managed and improved internal systems, such as nagios, puppet, and cobbler.

 

Jul 2007 to Jan 2013
Shift Coordinator
WiredTree,  INC.
Chicago, IL

Joined WiredTree as they were starting up. Supervised, motivated and monitored team performance. Maintained detailed internal documentation. Developed operational procedures, including disaster recovery.

  • Datacenter Manager
  • Server deployment, both dedicated and virtual
  • Basic network maintenance
  • Managed a team of 7-10 admin
  • Grew to number 254 in the INC 500 for 2011

 

Apr 2005 to Jul 2007
System Administrator
LiquidWeb INC
Lansing, MI

Started as general support. Moved to Dedicated Setups department working in the company’s datacenters.

  • Deployment of dedicated servers
  • Deployed and maintained VPS hardware node fleet
  • Trained new employees
  • Helped establish a System Restores and Monitoring team

 

Sep 2001 to Apr 2005
Tech Support Representative
CoreComm
East Lansing, MI

Supported clients via phone with their internet and phone related issues at a regional telecom company.

  • Helped with setup and configuration of new subscribers
  • Promoted to Tier 2 Telephony Support
  • Promoted to Business Services Team

 

Software and systems

Excellent working knowledge of Linux. Primarily experienced with RedHat and Debian based systems. But also experienced with Gentoo, ArchLinux, as well as others. Well versed with LAMP setups and alternative http daemons such as nginx and lighttpd. Experienced with the libvirt virtualization project. Experienced with Puppet and Ansible configuration management systems. Basic knowledge of Python. General experience with Postgres. Extensive experience with Nagios monitoring software. Experience with VPN technologies such as OpenVPN, Cisco Anyconnect, and IPsec.